Security post inspections are a necessary part of any security business’s day-to-day operations. And knowing how to conduct post-inspections is an easy way to ensure that your clients’ needs are being met.
Unfortunately, many security companies fail to conduct effective inspections – resulting in lost accounts that are costly to their bottom line. This article will look at what post-inspections look like in most companies and how to make them more effective.
The Truth of Post Investigations Today
Inspections of security posts are typically used by businesses to determine whether or not employees are sleeping at their posts. They secretly dispatch a supervisor to a random position in the hopes of catching a guard who is obviously lax.
There has been a wasted chance to leverage the security inspection as a means to enhance your service offering due to the emphasis on guard responsibility. If the supervisor’s only goal is to catch the worker dozing off, they risk missing out on information about potential process improvements, necessary tools, or unresolved issues at the worksite.
Additionally, employing post inspections as a “gotcha” tactic puts you and your guards in a combative position rather than having you work together.
Laying out Inner Principles
I would always start a post-inspection by speaking with the officer directly. It will be confirming that they are doing well and demonstrating our shared commitment to one another. I would then inquire about the following:
- How is the schedule working out for you?
- Do you like the other team members?
- How viable are the pass down & BOLO (Be On the Look Out) notes from the previous officer(s)?
- Are you able to come in 5 minutes early to relieve your team member on time?
- Does your team provide good information and is everyone communicating and working well together?
- Did you developing good relationships with clients or visitors on-site?
- Are you comfortable using the guard tour system?
These inquiries helped me find areas where I might improve, including rearranging my schedule or introducing better communication tools, and they made sure that our own security post instructions and standard operating procedures were followed.
A security checklist that is created and kept up-to-date will make it obvious to officers what is expected of them on a particular position after checking in with your security personnel. Everyone will be aware of the quality of service expected when a post-inspection is required thanks to the security checklist.
Laying out Client Principles
To ensure that consumer needs are addressed, you should actually tour the site with your officer. You will have a better chance to notice all of the potential problems as a result. It must be addressed in order to make it simpler to show the officer what needs to change.
Verify that you are familiar with the post-order obligations. In order to avoid losing the respect of the field teams, avoid getting into a situation where you have to ask the security guard what has to be done.
By turning up and touring the location with your guard, you indicate that you are aware of the challenges he experiences on the job, that you value his efforts, and that you value the incident reports he submits to the office.
On the customer-facing side, showing them exactly what your guards are doing on-site by sharing security checklists through a client portal is a simple way to maintain communication, transparency, and trust.
Prepare For Inspections
Preparation is absolutely critical to ensuring your post-inspection are conducted as effectively as possible.
You can’t just show up randomly and hope to conduct effective security post inspections. So, you want to keep a calendar to make sure you’re hitting all sites regularly, and prepare your route at each site ahead of time. Make sure in this scheduling that you leave time for emergencies or critical issues.
By creating and regularly updating a security checklist for each post, not only will your officers know what’s expected of them. But you will know exactly what to look for during the inspection.
Show up with previous Daily Activity Reports (this is easier if you’ve already gone paperless with an incident reporting software) so you can walk through them with officers. Also, it shows officers the value of maintaining accurate reports.
Lastly, try not to rush post inspections or, if you do have limited time, make sure you tell officers so they can bring up any pressing issues right away.
Clear lines of communication are critical in the security industry, and that’s what post-inspections should really be about. Rather than just checking to make sure officers aren’t sleeping in the car. Use them as an opportunity to communicate standards to your guards, and for them to communicate any issues.
Security Post Inspections Is The Smart Thing To Do
You can’t put a price on the security of your business. Hiring a security guard is the smart thing to do, while security systems have a role to play; they can’t protect humans in emergencies.
If you’re looking for a commercial security company to protect your business then look no further than Lighthouse Security Service. The company is a licensed/insured private security agency that provides protection to many companies, hotels, and so on. Our security services are having in-depth training to handle various scenarios that can come up on the job.
Make your business protected by contacting Lighthouse Security today and get assistance with any of your business’s security needs.