Best Ways to Optimize Communication in Private Security Through Tasks

Private Security guard management software has a lot of benefits for private security companies. Unlike pen and paper reporting, it allows for full transparency and accountability of your officers and services. Through tools like automated reporting and client portals, private security businesses can maintain professional, streamlined operations. 

Security company owners/operators know that each contract has its own unique needs and vulnerabilities that determine how a guard tour should take place.

Let’s dive a little deeper into what tasks are, how tasks work, and the most common task use-cases.

What is a Private Security task?

A task is a specific action that is designated and sent out through the issue monitor for a specific property. Oftentimes, tasks are assigned to individual security officers.

Property tasks leave minimal room for error and decrease the manual labor of updating a task when guard changes occur by increasing communication across your entire team.

How do Private Security tasks work?

Tasks create and assigned to a property in the issue monitor, typically by a security supervisor or system administrator. Because the task is assigned to a property. So the task will automatically go to the on-shift security guard at the time.

This automation simplifies the administrative work that would go into assigning tasks by an officer.

Prior to a task alert going live, this may mean that the issue monitor shows the tasks unassigned to a person.  Tasks are also easily editable so that supervisors can update a task with new details or additional training tips whenever they need them. 

Because tasks need to manage in the issue monitor, security supervisors and admins can pull Daily Activity Reports (DAR) to see an overview of every task assigned to the property.

Overdue Tasks

It’s great that the system can identify and auto-assign a task to the security guard at the time of log-in, but it’s no secret that guards don’t always execute their duties on time. 

Overdue task alerts are just another function to assist in maintaining transparency and officer accountability while increasing communication throughout your security business.

Task Descriptions & Common Use Cases

Task descriptions are the ultimate communication tool. However, when set up properly, tasks need to use not only to communicate a specific task, but also to include best practices, training tips, and site-specific reminders. 

Some of the most important training for security guards is on-the-job (OTJ) training. Utilizing well-thought-out task descriptions can be helpful reminders for new hires and good reinforcers for guards that have been on your team for some time. 

OTJ training may look like adding protocol reminders in the description for tasks that only occur every few days or weeks. After a few tasks with protocol reminders, a supervisor may prompt the security officer to submit the actions they took to complete the task and not include reminders anymore. 

Another good use of task descriptions is including best practices on how to communicate with individuals on a property. Listed here are the most common task use-cases and examples of how to make the most out of each task description.

Lockup Duties

Task Description: Attention officer: At this time please begin your lockup duties. Check all doors and windows and be sure they are properly secured for the night.

Maintenance Issues

Task Description: It is important to report malfunctions to build management as soon as possible. When a maintenance issue is found make sure to report it under the maintenance tab in Silvertrac. Be sure to include quality photos and a note describing the issue. Please remember not to report the same incident more than one time. 

Break Reminder

Task Description: Attention officer: Please remember to take your scheduled breaks throughout your shift. You can use the break room to eat your meal but please remember to be professional at all times. Although you are not on duty you are still on the properties and you should act accordingly.

Private Security Guard Service You’ll Need to Be Successful

Before you decide to hire a guard, be sure each candidate possesses these important security guard skills. For even more qualities a successful security guard should have, read more here.

They all boil down to the individual’s ability to serve your clients and protect the public while also maintaining a professional aura. The moment they don that uniform, lives are in their hands. There is no time for slacking off.

You can’t put a price on the security of your business. Hiring a security guard is the smart thing to do, while security systems have a role to play; they can’t protect humans in emergencies. 

If you’re looking for a commercial security company to protect your business then look no further than Lighthouse Security Service. The company is a licensed/insured private security agency that provides protection to many companies, hotels, and so on. Our security services are having in-depth training to handle various scenarios that can come up on the job.

Make your business protected by contacting Lighthouse Security today and get assistance with any of your business’s security needs.


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