The world is a dangerous place. Businesses have to deal with various security threats including thieves, burglars, vandals, trespassers, and many more. Choosing the right security guard company, therefore, becomes an important decision to make. And just because you seek protection doesn’t mean you can hire any security guard company that promises security.
There are various factors involved when hiring the security services of a reliable security guard company. You need to hire the one that can customize their security services to meet the unique needs of your business and have security guards capable of dealing with any threat that arises. Look out for more such factors in the infographic below and check them off the list before you hire a security guard company.
Customers should carefully consider multiple important factors beyond price when choosing a supplier of security guard services. In this article, Anthony Rumore, National Business Development & Marketing Manager at VSS Security Services provides a checklist of points to consider when evaluating security manpower suppliers.
From the historical reputation and size of the workforce to the professionalism of the security guards or the company’s ability to use technology to enhance safety, the 10 points listed in this article help to identify the right provider of guard services.
Ability to offer technology to complement security guard and enhance safety
Customers should seek out security providers that have developed or embraced software technology as a tool to make officers more valuable to the customer organization. Then, ask security guard companies about how they are using technology to enhance safety, mitigate risk or drive efficiencies.
Examples might be the use of automation and communications tools designed to boost the effectiveness of the guard force or even a custom solution that meets unique needs within a particular vertical market. Technology can also add value to facilities and risk management as well as legal, safety, engineering, and building services departments.
Stability of the company and size of the workforce
How long has the company been in business providing security services? How many operating offices does it have? What is their financial situation? Consider what liability coverage is provided – is it adequate for your needs? So, Does the company provide a hold-harmless agreement to the client?
Reputation in the industry and community
Make some calls to determine the company’s relationship with the local law enforcement. Inquire about state licenses, complaints and violations. Ask for proof of a working relationship with various minority subcontractors to be used when required by bid specs.
An effective operations and support team
Look for a company that supports its security personnel with a 24-hour communications center. Consider how the company handles transitions – is there a formal transition plan? Consider the local office management and staff, including their professional backgrounds, job duties, and length of employment. So, does the company provide an ample supply of uniforms, weapons, and other equipment? What resilience plans does the security provider have in place to handle emergencies and national disasters?
Professionalism exhibited by the supplier’s security officers
Visit the client sites to determine the professionalism of a company’s security officers. Do the security personnel present a professional appearance and demeanor? Are duties being performed efficiently? Are work areas neat and orderly? So, get the security providers to bring in 3 to 5 working security officers from various job sites to be interviewed and ask the company if they have the same high expectations and standards for its security personnel.
Emphasis on client feedback and customer service
How does the company receive feedback on how it is performing? For example, are there customer satisfaction surveys? If dissatisfaction is expressed, what actions are taken? Ask to see letters of recommendation from clients and the public. Consider past client cancellations – ask for specific reasons and then judge the authenticity of the answers. Availability of value-added options beyond basic security guard services Considers what additional services you might need. Do the security officers have basic CPR and first aid training? What services does the company offer beyond “basic guard service?”
Hiring practices and human resources expertise
What are the recruitment practices – does the company recruit consistently from the military? What is the supplier’s background investigation process? So, Consider how the supplier ensures accurate payment of wages. Consider vacation and healthcare benefits and other employee programs.
Certifications and memberships for security guard
Has the company ever been certified regarding safety requirements by a client? How involved is the company in supporting national, state, and local industry associations through active membership and sponsorship opportunities? So the true measure of any security program’s effectiveness ultimately begins with recruiting the best people and equipping them with the best training. Skills can be utilized by providing a fulfilling professional development path.
To carefully evaluate security guard companies, be sure to compare them all using this simple checklist. Score the companies based on the strengths outlined above to truly evaluate the quality of the security guards and the integrity of the company that you will be entrusting your security to so as to ensure you get the best value. If all of the information above makes sense to you, then LightHouse Security and Patrol service is the right security company for you.
Security Guard Is The Smart Thing To Do
You can’t put a price on the security of your business. Hiring a security guard is the smart thing to do, while security systems have a role to play; they can’t protect humans in emergencies.
If you’re looking for a commercial security company to protect your business then look no further than Lighthouse Security Service. The company is a licensed/insured private security agency that provides protection to many companies, hotels, and so on. Our security services are having in-depth training to handle various scenarios that can come up on the job.
Make your business protected by contacting Lighthouse Security today and get assistance with any of your business’s security needs.