How Private Security Companies Gain Success with Guard Management Software

Guard Management Software: With an almost 15-year history, Silvertrac Software has watched the growth of the security industry, getting to partner with hundreds of private security companies of all sizes, securing 4.7/5 stars on Capterra.

What we have noticed is that decision-makers who are going through the buying process typically look at functionality, client reviews, and product demos. So the Silvertrac team has compiled client feedback across our functionalities that help to make their operation most successful.

Take a look and see how Guard Management Software can support your private security company today through:

  • Incident Reporting
  • Automated Guard Management
  • Guard Accountability
  • Guard Tours & GPS
  • Implementation & On-Going Customer Service

Incident Reporting

Comprehensive incident reporting helps to keep security supervisors up-to-date in real-time about what is happening on the properties that your officers are securing. This is not only great for your supervisors but also your clients, who have the ability to run their own reporting at their leisure through the Client Portal.

The system comes with the ability to run a number of security reports from DARs to property reports to checkpoint reports, and more. Many of these reports can also be automated and branded with your private security company’s logo.

Automated Management

In addition to real-time reporting, Silvertrac’s guard management solution offers automated alerts to both supervisors and security guards. This is a great reminder for any security guard on-site so they know exactly what is needed.

Guard Accountability

Every private security company has had the unfortunate experience of finding a sleeping guard or discovering a guard went MIA. It has the ability to easily dispatch tasks directly to the field, communication between supervisors and security guards becomes easier than ever.

Guard Tours & GPS

Guard management solution has the capability of creating custom guard tour sequences that can utilize barcodes, RFID tags, QR Codes, and NFC tags in conjunction with time-stamped photos.

Implementation & On-Going Customer Service

From day 1, you receive hands-on implementation assistance and training with your own Customer Success rep. And it doesn’t stop there, Silvertrac users not only have continual access to their Customer Success rep, but they also have access to the Guard Resource Center and messaging capabilities within their Issue Monitor.

Set-up starts with a live video chat Kick-Off call, where your Customer Success rep walks the supervisor team through setting up their portal and activating devices step-by-step, ensuring your team knows exactly how the system works and how to update your portal.

After you have implemented the system, you will continue to get free training calls with your Customer Success rep as needed, as well as email and phone support from the same rep that helped you set up your system. You won’t get passed around when partnering with Silvertrac Software. Your rep is dedicated to your private security company’s success.

Guard Management Software Skills You’ll Need to Be Successful

Before you decide to hire a guard, be sure each candidate possesses these important security guard skills. For even more qualities a successful security guard should have, read more here.

You can’t put a price on the security of your business. Hiring a security guard is the smart thing to do, while security systems have a role to play; they can’t protect humans in emergencies. 

If you’re looking for a commercial security company to protect your business then look no further than Lighthouse Security Service. The company is a licensed/insured private security agency that provides protection to many companies, hotels, and so on. Our security services are having in-depth training to handle various scenarios that can come up on the job.

Make your business protected by contacting Lighthouse Security today and get assistance with any of your business’s security needs.


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